Shipping & Delivery Policy
Last Updated: 22 July 2026
Thank you for visiting and shopping at wesite of Ban Mata Agro Industries Boranada. Below are the terms and conditions that constitute our Shipping Policy.
1. Delivery Options & Processing Time
We offer two convenient ways to receive your orders: Pan-India Courier Delivery and In-Store Pickup.
- Order Processing Time: All orders are processed within 1 to 2 business days (excluding Sundays and Public Holidays) after payment confirmation.
- Freshness & Handling: Since we deal in packaged food items, we ensure hygienic, tamper-evident packaging before handing orders over to courier partners or for store pickup.
2. Shipping Charges & Applicable Taxes
- Paid Shipping: All deliveries are strictly paid. Shipping charges are not included in the product price.
- Rates & Taxes: Delivery charges, along with any applicable taxes (GST) on shipping, are payable entirely by the customer.
- Dynamic Pricing: Shipping fees are calculated automatically at checkout based on weight, package dimensions, and delivery pincode as determined directly by our courier logistics partner, Shiprocket.
3. Store Pickup Option (Self-Pickup)
If you prefer to collect your order yourself, you can select the “Store Pickup” option during checkout at zero shipping cost.
- Pickup Location: [H1-85,Agro Food Park, Boranada, Jodhpur, Rajasthan 342012]
- Pickup Timings: Monday to Saturday | 10:00 AM to 7:00 PM
- How It Works: Select Store Pickup at checkout and complete your payment. Wait for an Email/SMS confirmation stating “Ready for Pickup” before arriving. Show your Order ID & Confirmation Email at the store counter to collect your order.
4. Pan-India Delivery (via Shiprocket)
For orders shipped across India, we deliver via reliable courier networks (Bluedart, Delhivery, DTDC, Shadowfax, etc.) through Shiprocket.
| Delivery Method | Estimated Delivery Time | Shipping Charges & Taxes |
|---|---|---|
| Store Pickup | Ready in 2-4 Hours | FREE |
| Standard Delivery (Pan-India) | 3 to 7 Business Days | Calculated by Shiprocket & any other courier partner at checkout (+ Applicable Taxes) |
Tracking: Once your order is dispatched, you will receive a tracking link and AWB number via SMS/Email to track your shipment in real-time.
5. Packaging & Food Safety
All food items are securely sealed in food-grade packaging. Important: Please do not accept parcels that appear damaged, torn, or tampered with by the courier agent. Report it to us immediately.
6. Delivery Delays & Issues
- Incorrect Address: We are not responsible for delivery failures caused by incorrect/incomplete addresses provided by the customer. Re-shipping charges will be billed to the customer.
- Failed Delivery Attempts: Courier partners attempt delivery up 1 times. If uncollected, the package will return to our store. Re-dispatch charges will be payable by the customer.
7. Damaged or Lost Shipments
If your food package arrives damaged or items are missing:
- Take clear photos/videos of the package and damaged items immediately upon opening.
- Contact us within 24 hours at [heeramotinamkeen@gmail.com / +917014935683] with your Order ID.
8. Contact Us
If you have questions regarding your delivery or pickup status:
- Email: [heeramotinamkeen@gmail.com]
- Phone/WhatsApp: [+917014935683]
- Store Address: [H1-85,Agro Food Park, Boranada, Jodhpur, Rajasthan 342012]