Privacy Policy
Welcome to Ban Mata Agro Industries Boranada!
We value the trust you place in us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://heeramotinamkeen.in or place an order with us.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you browse our website or make a purchase, we collect the following personal information:
- Personal Identity Data: Name, phone number, and email address.
- Delivery Information: Shipping address, billing address, and pin code.
- Transaction Data: Details about the products you purchased, order history, and payment status (Success/Failed).
- Technical Data: IP address, browser type, device details, and browsing patterns on our site through cookies.
Payment Security Note: We DO NOT store your credit/debit card details, net banking passwords, or UPI PINs. All payment transactions are processed securely through RBI-approved third-party payment gateways.
Payment Security Note: We DO NOT store your credit/debit card details, net banking passwords, or UPI PINs. All payment transactions are processed securely through RBI-approved third-party payment gateways.2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To pack, dispatch, and deliver your namkeen/snack orders to your address.
- Customer Support: To communicate with you regarding order confirmations, tracking details, returns, or cancellations.
- Notifications & Updates: To send you updates via SMS, Email, or WhatsApp about your order status.
- Offers & Promotions: (Optional) To notify you about new snacks, seasonal offers, or discounts (you can opt out at any time).
- Website Improvement: To analyze website performance, improve user experience, and prevent fraud.
3. Sharing Your Data
We respect your privacy and never sell or rent your personal information to third parties. We only share necessary data with trusted service partners to fulfill your orders:
- Courier & Logistics Partners: (e.g., Delhivery, BlueDart, India Post) To deliver your packages to your doorstep.
- Payment Gateways: (e.g., Razorpay, Cashfree, Paytm) To securely process online payments.
- Legal Requirements: If required by law, regulation, or court order to protect our rights and prevent fraud.
4. Cookies & Tracking Technologies
Our website uses cookies (small text files stored on your browser) to:
- Remember items in your shopping cart.
- Understand your preferences based on previous or current site activity.
- Help us compile aggregate data about site traffic and site interaction.
You can choose to disable cookies through your browser settings, but some features of our store may not function properly as a result.
5. Data Security
We implement strict physical, electronic, and administrative security measures to protect your personal information against unauthorized access, loss, or misuse:
- Our website uses SSL (Secure Socket Layer) encryption to secure all data transmissions.
- Access to your personal data is restricted only to authorized personnel who need it to process your order.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we update or correct any incorrect information.
- Opt-Out: Unsubscribe from promotional emails or marketing messages at any time by clicking the “Unsubscribe” link or contacting us.
7. Third-Party Links
Our website may contain links to external third-party sites (such as social media pages or payment gateways). We are not responsible for the privacy practices or content of these external websites. We encourage you to read their respective privacy policies.
8. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Last Modified” date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
- WhatsApp / Phone: [+917014935683]
- Email: [heeramotinamkeen@gmail.com]
- Business Address: [Ban Mata Agro Industries, H1-85, Agro Food Park, Boranada, Jodhpur, Rajasthan 342012]
WhatsApp / Phone: [+917014935683]
Email: [heeramotinamkeen@gmail.com]
Business Address: [Ban Mata Agro Industries, H1-85, Agro Food Park, Boranada, Jodhpur, Rajasthan 342012]